| 1) I am looking for a US address I can forward to my address at my home country? Do you offer this service? What is your rate to have mail forwarded?
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| | We can, of course, forward your correspondence to your foreign address. Our rates depend on the country as well as on what volume of correspondence you wish to receive and how frequently you would like it forwarded to you. You can find our detailed rates in our web page at http://www.usabox.com/rates.asp |
| 2) What will my USAbox address look like?
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| | The address used will be of the form:
Your Name
8345 NW 66TH ST #[Your PMB]
MIAMI FL 33166
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| 3) I travel constantly and frequently stay at different hotels worldwide. Can you get my correspondence to me? |
| | We have many customers who are frequent travelers like you, and we forward their correspondence and merchandise to different addresses depending on where they are at a given moment. You must only instruct us where you wish your items to be sent each time you request a shipment. |
| 4) In which U.S. cities do you offer mailboxes? |
| | We offer boxes in Miami, FL. |
| 5) Can two people share a mailbox? |
| | Two people can share a mailbox – no problem – but both must send a set of notarized USPS Form 1583 plus copies of two forms of I.D. Please see our web page at http://www.usabox.com/requirements.asp for more details on this legal requirement. |
| 6) Will you receive FedEx or DHL shipments for me? |
| | Yes. Your USAbox is not a POBox and we can therefore receive courier shipments.
For express shipments you may give your current phone number, or you may apply for a local phone number with usavox http://www.usabox.com/usavox.asp |
| 7) Can Corporations have a mail forwarding services? Do they need to fill in form 1583? |
| | Corporations can, of course, have an address with us. In this case, the USPS form is required and must be signed by a representative of the company. Two forms of ID of this representative must accompany the notarized form. |
| 8) How do you ship my correspondence or merchandise? Do you use the local mail service in my country? How long do shipments normally take? |
| | We ship with DHL, FedEx and UPS to your door. They are extremely fast and reliable. Shipments can take from 24 hours to not more than 5 days. Normally documents arrive faster than shipments including merchandise.
We also offer service with USPS (United States Postal Service) Priority Mail International. For additional information on the Only Mail plan visit our rates page at the following link: http://www.usabox.com/rates.asp
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| 9) How often will you send me the contents of my box? |
| | We will ship your correspondence and/or merchandise upon your request. Requesting a shipment is very easy: just log-on to your account, mark the items to be shipped and click on “ship items”. Your instructions will be processed right away and you will receive a confirmation e-mail. |
| 10) How long can I hold mail in my mailbox? |
| | In plan basic you may hold mail for up to 60 days. In all other plans with monthly fee you may hold mail for up to 6 months. |
| 11) When I forward my mail (even just one letter), Will I be charged for one full pound shipment? |
| | We use the most reliable couriers (for example FedEx, UPS and DHL) to forward our customers’ correspondence and merchandise and therefore the minimum rates per shipment may seem high when you only send one letter. However, USAbox offers you the possibility of accumulating items in your box until you wish to ship them all together and this way you can optimize on the cost. If you receive regular items, it also makes sense to opt for a monthly fee plan because your rates per shipment will be lower and you will have savings over time. |
| 12) If I receive only one letter a month, how much will it cost me? |
| | You can find our rates at http://www.usabox.com/rates.asp. If you only ask us to forward one letter, this will cost the full price of one pound. This is the minimum charge of the couriers we use, which are extremely fast and reliable. Of course USAbox offers you the option of waiting until some correspondence accumulates in your box in order to optimize your shipping costs. |
| 13) I would like a service to forward NO MORE than a few standard-size letters per month. What are the charges for this? |
| | Due to demand of customers like you, we have just launched our Only-Mail service! With a low monthly fee, you can receive up to 4 Lb. of correspondence every month.
Please check our rates page at http://www.usabox.com/rates.asp for the exact prices for your country.*
*Not available for all countries. |
| 14) Do the rates quoted by USAbox include all transport costs? How about customs, tariffs of taxes? |
| | Our rates include all door-to-door shipping costs. However, any costs related to customs, taxes or import fees are not included and may vary from country to country and over time. Your local customs office can give you detailed information about this topic. We do not have this information. |
| 15) Do you consolidate and/or repack my items? How much do you charge for repacking? |
| | We do offer the option of repackaging when it is possible and the customer so desires. It may result in savings in shipping costs, although this is not always the case.
We offer two options for repacking:
Option 1) you pay $5.00 per box to be repacked. This charge is done before the repacking is attempted and is not refundable. If the repacking is not possible you will still be charged for the $5.00 per box. You may also select to repack and consolidate several boxes. The charge will be $5.00 per box as well.
Option 2) you may select the repacking option at the moment of shipment. We will then open all the boxes of that shipment and we will try to repack everything more efficiently. There is no upfront charge for this service. If repacking is possible, we share the benefit of this repacking with the customer. Meaning that if we were able to reduce the weight an equivalent of $100.00 we will reduce the cost of your shipment to $50.00. We may reduce it even more in your favor depending of the circumstances. If no repacking is possible you will not be charged and the cost of your shipment will not vary. |
| 16) Why was I charged for a heavier weight if my package was lighter? |
| | When a package is relatively large for its weight, i.e., when the result of multiplying its three dimensions and dividing by 166 is greater than the weight, then this result will be used as the weight for the purpose of price calculations. Please visit the following link http://www.usabox.com/dimweight.asp
http://www.dhl-usa.com/IntlSvcs/dimweight/dimweight.asp?nav=InternationalService/Inttools/DimWeiCal
http://www.fedex.com/cgi-bin/crg_dim_weight.cgi?country_code=us&language=english&link=4
http://www.ups.com/content/us/en/resources/prepare/dim_weight.html |
| 17) Can you ship Hazardous Material? |
| | Due to air cargo regulations we cannot ship hazardous materials. Examples of items that cannot be shipped are perfume, hair spray, spray paint, and any other flammable or pressurized items.
The Department of Transportation (DOT) restricts air shipment of certain items that could contribute to an on-board fire or other hazard. These include aerosols or products with flammable chemicals that have potential to explode in flight, such as rubbing alcohol, nail polish or nail polish remover, products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
Products that contain flammable, volatile, or corrosive chemicals, such as fragrances and perfumes.
http://pe.usps.com/text/pub52/pub52c6_002.html#NL508_3 |
| 18) How do I open an account with USAbox.com? |
| | Please visit our web page at the following link http://www.usabox.com and click on "Click here" and follow the easy sign-up steps. In a few minutes you will have created your own USAbox account!
Once your account is set up you will need to send us one signed and notarized copy of USPS Form 1583, which you can find at the following link http://www.usabox.com/requirements.asp (click on USPS Form 1583). Print out the form, sign it in front of a notary public (The US Consulate in your area can do this for you) and mail it to us together with photocopies of two forms of ID (for example passport and drivers license, national ID document). |
| 19) How can I pay for my USAbox charges? |
| | In order to open an account you will need an international credit card with the American Express, Visa or MasterCard logo.
Once your account has been activated you may send us a check or wire transfer to fund it. In this case the minimum deposit must be for $350. This will, of course be applied to your future shipments.
If you send a wire transfer, please keep in mind that we must deduct $30 from the amount received on each transfer because the bank charges us to receive the funds.
Please note that the above-mentioned deposit is NOT required for customers paying by credit card. This only applies to customers that prefer to prepay the service with personal checks, business checks or wire transfers.
We regret that, for the security of our customers and suppliers, we do not accept anonymous forms of payment. |
| 20) Where can I find the USPS Form 1583? To which address should I mail it once it is duly filled, signed by me and notarized? |
| | The USPS Form 1583 can be found in our web page at http://www.usabox.com/requirements.asp Click on USPS Form 1583 and print the document. Adobe Acrobat Reader is required to open this document. You can download this software from the same page if you don't have it.
Once filled, please mail it back - together with copies of 2 forms of ID - to:
USABOX, INC.
8345 NW 66TH ST
MIAMI FL 33166
USA |
| 21) I don’t understand how to fill out the USPS Form 1583. |
| | Please take a moment to look at the detailed instructions, which can be found at the following link http://www.usabox.com/instructions1583.asp |
| 22) For a family, how many USPS forms 1583's need to be filled out? |
| | Spouses may complete and sign one Form 1583. Two items of valid identification apply to each spouse. Include dissimilar information for either spouse in appropriate box.
A guardian must list the names and ages of minors receiving mail at their delivery address. In box 12 of the USPS form.
support@usabox.com
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| 23) What is your policy regarding customer privacy and confidentiality? |
| | We understand and share our customers' concern for confidentiality. The privacy of our customers is of outmost importance to us. Therefore it is our policy never to sell or give out the names, addresses or any other information about our customers. We would only provide information about your address to a judicial authority under court order or subpoena and never to private citizens. |
| 24) Can I switch between different USAbox service plans? |
| | You can switch service plans any time. However, to change to a lower fee plan you must remain in the current plan for at least three months. |
| 25) What’s a Notary, and where can I find one in my country? |
| | A Notary Public is someone with legal authority to witness a signature.
Any notary public may certify your signature.
If you are not able to find a notary public you may contact the US Consulate in your area. They will be able to do this for you. |
| 26) Can I fax or e-mail my USPS Form 1583 to you? - Regular mail takes so long! |
| | The USPS Form 1583 is a legal requirement and we have no authority to waive it. Since we must file your original, notarized signature, we are unable to accept faxed or e-mailed forms. If time is of the essence, we recommend that you send your duly completed forms by express mail or a reliable courier service. |
| 27) Can I start giving out my new USAbox address that you sent me in the welcome e-mail? |
| | You can begin giving your address out immediately to your friends and suppliers, provided that you send your USPS Form 1583 to us right away. We will receive correspondence on your behalf as of the moment you sign up, but if after 30 days we have not received your USPS Forms 1583 and copies of ID documents we will return the correspondence to sender. As soon as we receive your documents (USPS Form 1583 and two forms of I.D.) your box will be completely active and you will be able to request shipments of its contents. |
| 28) I don’t have a company, what should I write on the USPS Form 1583? |
| | You do not need to have a company to subscribe to USAbox. Simply leave the corresponding items blank. Your account will be open in your name. |
| 29) I sent my USPS Form 1583 and notarized ID documents a while ago and my box still appears inactive. |
| | It is our standard operating procedure to activate a customers box immediately as we receive the documents in order, and you will see this by logging on to your account. If you failed to properly notarize your forms or your ID documents are missing, your box can not be activated. If, however, you are certain you have sent us your documents in order, they may just be taking a bit longer in the international postal system. If you still think it is definitely too long, please write to us to make sure we have not made a mistake. |
| 30) Which IDs can I provide for the USPS form 1583? |
| | Two types of identification are required. One must contain a photograph of the addressee(s). Social Security cards, credit cards, and birth certificates are unacceptable as identification.
Acceptable identification includes: valid driver's license or state non-driver's identification card; armed forces, government, university or recognized corporate identification card; passport or alien registration card or certificate of naturalization; current lease, mortgage or Deed of Trust; voter or vehicle registration card; or a home or vehicle insurance policy
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| 31) Can I use the credit card of a friend to pay for my charges? |
| | You may use a credit card that is not in your name but only if its owner sends us a duly signed letter of non-dispute authorizing your use of his or her credit card for your charges.
The format for such a letter can be found at: http://www.usabox.com/lond.asp
It must be sent to us, accompanied by copies of his/her I.D. documents and clearly readable copies of the credit card in question. |
| 32) I need to pick up my mail. What are your hours of operation? |
| | We are open from Monday to Friday from 8:00 AM to 4:00 PM EST. If you let us know before your visit we will have your mail ready for you so that you don't have to wait. |
| 33) A friend of mine will be in Miami soon, Can he pick-up the contents of my box for me? |
| | In order to authorize a third party to pick-up your correspondence or merchandise, please e-mail us in advance. On arrival, your designee must bring a written and signed authorization from you, and a copy of your ID document which you used at the time of opening your USAbox account. Please instruct us whether your designee is to pay the corresponding charges, or, alternatively, we should charge your credit card as we have it on file.
The pickup fee is $15.00 for the first pound and $0.95 for every additional pound. If your monthly plan includes shipments, you can substitute the shipments for the same number of pickups at our office. |
| 34) Do you have local offices in my country? How can we contact USAbox personally? |
| | Our offices are located in Miami. We do not provide phone assistance. Please visit the following link http://www.usabox.com/contact.asp to send us a question or comment. |
| 35) How do I make changes to my USAbox account? |
| | Please login into your account and change the desired information. For the fields that do not allow change, please contact us using the contact us form. |
| 36) Can I send you mail in bulk to be forwarded to my customers? |
| | Our services consist of forwarding mail to our clients, not from our clients elsewhere. |
| 37) How does the purchasing service work? I am looking to buy something from a merchant that does not accept international credit cards. Can you buy it for me and charge my credit card? |
| | Yes we can buy the item for you using our credit card.
Our fee for this service is $10.00 or 10% (whichever is higher) of the total order amount including domestic shipping and tax if any.
This fee barely covers our processing fees for the transaction. It is just designed to help you get the items you want. |
| 38) What is your cut-off time? |
| | Our cut-off time is 12:00 PM however your shipment may be delayed to the next business day on peak times. |
| 39) What do I need to do to close my account? |
| | In order to close your account you just need to send us an email requesting the cancellation using our contact form http://www.usabox.com/contact.asp |
| 40) I have not received your welcome email. Is everything OK with my account? |
| | If you have a hotmail or Yahoo email account make sure to check your Junk E-mail folder as our welcome email might go to this folder.
Please make sure to add the email support@usabox.com or the domain usabox.com to your trusted email list or safe list. |
| 41) Can you prepare a commercial invoice for my shipment? |
| | Yes, we would prepare the commercial invoice for your shipment at no extra cost. You may use the retail value of the wholesale value or (fair market value) which is about 50% of the retail. Please note that if you purchase insurance it will only cover the declared value. |
| 42) We have tried to notify the US Post Office of our new address, but their web site does not permit us to enter the address in Miami. Apparently the problem is that you are a business. What should we do? |
| | If you want the mail currently being delivered at another US address be forwarded to your new USABOX address you need to request a change of address with the USPS (United States Postal service)
You would need to request a change of address by mail or in person in a post office as the online application does not allow you to change the address from a residential address to a business address.
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